FAQ

An order cannot be changed once packing of the order has been completed. As long as the order has not yet been packed, you can cancel it by phone - contact our customer service.

After receipt, you can return the order to us free of charge within 14 days. If you have entered the wrong address and your shipment cannot be delivered, it will be returned to us as an automatic return. The purchase amount will be refunded to the original payment method after receipt of the shipment. You will receive a confirmation from us by email.

For security reasons, we only accept orders via our online shop.

We're sorry your order was canceled. Unfortunately the requested article is no longer available. In rare cases, the item may be sold out just before the order has been completed. The system then did not update in time and the order is subsequently canceled.

We ship your orders to Germany, Austria, Belgium, Switzerland and the Netherlands.

We look forward to serving even more countries soon. We will inform you in good time in our online shop.

We are sorry that your shipment was damaged in transit.

Please check your shipment on arrival. Is an item damaged or missing from the delivery? Please submit a damage report at the nearest post office and have the damage or shortfall documented. To do this, you need your defective package, including its contents, as well as the documents for your order. Are the documents missing in the package? You can download this again in your customer account.

Is it only the package that is damaged and all of the items in it are intact? Use the packaging of your choice for the return shipment. Use the documents from the defective package for the free return.

We are sorry that an item was missing from your delivery. In this case, please contact our customer service.

We're sorry you received an incorrect or damaged item.

Please send the item of clothing back to us within 14 days and make a note of this on the return slip. Automatic re-dispatch or exchange is not possible. Please order the desired article again in our online shop.

We want the items you have ordered to reach you as soon as possible. For this reason, a separate package is always sent for each order.

Delivery time is between 1-2 working days within Germany and between 2-4 days for Austria, Switzerland, Belgium and the Netherlands

As a German customer you can also have your shipment delivered to a DHL Packstation or post office. Please enter the data of the Packstation or post office in the ordering process. Simply use the form provided for this purpose. A one-time registration to use this service is required at https://www.dhl.de/de/privatkunden/pakete-empfangen.html.

It is possible to create a different delivery address in the ordering process. A subsequent change for a completed order is unfortunately not possible due to the fast transmission to our logistics.

In the event that you are not at home when delivery is attempted, you will receive a notification card from our shipping partner, and your package will be directly taken to a post office in your vicinity and held there for you. You can pick up your package within the next 7 workdays. After that time it will be sent back to us.

The shipping costs are € 3.95 per order. The return is free of charge for you. By charging shipping costs, we believe in a more conscious ordering behavior. Resources such as transport and packaging can thus be sustainably influenced in the long term.

The online shop checks customer information on the basis of a mathematical-statistical procedure. For this purpose, for example, the size of your order, the balance of your customer account or an accumulation of orders to your address are assessed.

If there is a legitimate reason, certain types of payment can be excluded after this check. In such a case, we would like to ask you to use one of the payment methods offered.

If you received a payment reminder from us despite already paying or returning your order, please check whether you already have a confirmation of the return or receipt of payment for the invoice. It can happen that the payment reminder overlaps with the confirmation. If you have already received the confirmation of return or receipt of payment, the payment reminder can be ignored.

For a quick and correct allocation of each payment, we ask you to transfer the value of all invoices separately, stating each the purpose of each transfer.

Please send the receipt of your transfer to our Customer Service by email and note your customer details in it. The payment will be assigned according to your details.

or German customers:

If you are ordering from Germany, you can pay by invoicet, bank transfer, Apple Pay, credit card or PayPal.

For Austrian customers:

If you place your order from Austria, you have the option of paying the invoice amount by invoice, eps, bank transfer, Apple Pay, credit card or PayPal.

For Swiss customers:

If you place your order from Switzerland, you have the option of paying by invoice, Apple Pay, credit card or PayPal.

For customers in the Netherlands:

Dutch customers can pay by invoice, Apple Pay, credit card, PayPal or iDEAL.

For customers in Belgium:

Dutch customers can pay by invoice, Apple Pay, credit card, bancontact or PayPal.

For all countries, however, we reserve the right to limit the use of certain payment methods. Please note that the method of payment can't be changed after the order has been completed.

If you have any questions, please contact the Customer Service.

Please pay the invoice within 14 days after receiving your order, stating your invoice and customer number in the reason for payment. You will find our account information on your invoice enclosed with your package.

The refund will be made automatically as soon as the return confirmation has been sent by email.

In rare cases, the bank or credit institution may take a few days to credit you with the amount. In this case, we recommend that you ask your credit card provider whether the amount has already been recorded there.

The bank details for the transfer are printed on your invoice. If this no longer available to you, you can download the invoice and the return documents again in your “Customer Account” area under “Purchase History”. You will also find this in the attachment to the shipping confirmation that you received by email.

We do not offer payment in installments.

For a return you need a return sticker and the return slip. You can find both in your "Customer Account" area in the "Orders" submenu. You will also find the return slip in the shipping confirmation that we have sent you by email. If you ordered as a guest and don‘t have a My Account area, you can request the return sticker from our Customer Service.

If possible, we ask you to return each order separately in the appropriate package with the enclosed return sticker. In this way we can assure you that your returns will be processed quickly.

Please reorder the desired article in the online shop. Please send the item to be exchanged back to us using the return sticker. We will refund you the money immediately with the chosen payment method.

After receiving your order, you have 14 days to return items. More information about your right of cancellation can be found here and in our General Terms and Conditions (GTC).

We regret that there is a shortage on your item of clothing. Please send us the article for review. You can find the return documents in your "Customer Account" area under "Purchase History". Note the exact quality defect on the return slip and use the return label for free returns. As soon as we have received and booked the return, we will send you a confirmation by email. The amount will be automatically refunded to you.

You will not receive a corrected invoice after receiving the return. Please reduce your original invoice accordingly when making the return. You can also find the exact invoice amount in your order overview.

Articles can only be returned or enquired about where they were purchased. Therefore, please contact the store or the other online shop regarding your order.

Please make sure that the goods are returned to us in the same condition in which you received them. We will not credit used goods, goods with a perfume or detergent smell or detached labels.

In the case of an automatic return, we will receive your shipment again. We will credit the articles to your customer account upon receipt. The reimbursement will be made automatically with the chosen payment method for the order. Unfortunately we cannot send the shipment again. You are welcome to place the order again in our online shop.

It is a shame that you did not like anything from your order. The shipping costs will also be credited for a complete return.

You can enter your voucher code either in the shopping basket or in the last step of the ordering process. There is a special input field for this purpose. As soon as you have added the voucher via this field, the amount of the voucher will be deducted from the invoice amount. The minimum merchandise value for redeeming a voucher is €50.00.

Only one voucher per order can be redeemed per order.

Redeeming a voucher for credit against an already completed order is not possible. The voucher will need to be redeemed on your next order with us.

Entering promotional codes, e.g. for free items, is not possible for an already completed order. Promotional vouchers have a limited period of validity.

We currently do not offer gift vouchers through our online shop.

The price that is printed on your invoice for which you confirmed the order applies.

Please check the entry of the voucher code is correct. Is there a space in front of or after the code? Or is the order value less than €50.00? Some vouchers are also limited and can only be redeemed for a certain period of time.

Each voucher code can only be used once. If you have redeemed a newsletter voucher and made a complete return, you will receive a new voucher code by email.

Simply use the "forgot password" function and enter your email address. We will send you an email with the further steps required within 15 minutes.

If 15 minutes have passed and you have not received an email from us, including in your spam folder, then our system has not found a registered account with the specified email address. You may have placed your last order as a guest. In such a case, please continue to register as a new customer.

Here you can register for our OPUS and someday newsletters. In addition to a 10% welcome discount, we will keep you up to date on great promotions, new products and current topics relating to OPUS and someday. We look forward to you!

At the bottom of every newsletter email you receive is a "Unsubscribe newsletter" link. If you have a registered customer account with us, you can also unsubscribe and subscribe again at any time in the "My Account" section under the "Newsletter" menu item.

In your "My Account" area you can easily change your data under "User data" and "Addresses". To change your email address, please contact our customer service.

To delete your customer account, please contact our customer service.